The first time I went to Hula Hut, I had a bad experience…a really bad experience. I honestly never thought I’d be back there. In fact, I slammed this place in my blog with the intention of letting EVERYONE know that it was somewhere to be avoided. And when I wrote it, all I wanted to do was vent my feelings and use it as a cautionary tale. But to my surprise, the manager, Elias, saw my post on their Facebook page and used it as an opportunity to change my mind. He sent me a very apologetic message and told me that he wanted to send me a gift certificate for a dinner for two to make it up to me. He promised me perfect service and assured me that my bad experience was an isolated incident. I was a little skeptical, but I gave him my address. After a few days, I did indeed receive my gift certificate in the mail. I coordinated the day I would go with my parents and then made sure Elias would be there. So yesterday, Sunday, I ventured back to Hula Hut with my p’s. He had told me to ask for him, so as soon as I put my name in at the hostess stand (10-20 minute wait), I told them I was supposed to ask for Elias. The hostess said she would call him and send him over to where we were waiting in the bar. After a few minutes, he popped over, introduced himself, and again apologized for everything that had happened. The next thing that he told me, kinda surprised me, but then it kinda didn’t. Lindsay had been fired. Wow!! Apparently mine was not the first and only bad experience she had caused. But mine was the last straw. It just reminded me how powerful word of mouth can be. It also showed me that Elias and Hula Hut actually do care about their customers. They do care that people have a good experience there. And that was the beginning of a wonderful second visit to Hula Hut. Elias checked the number for my pager and then went up to the hostess stand to make sure we got put on the top of the waiting list. Within two minutes the pager was buzzing and we were seated in a great booth. Our waitress, Julie or Julia, I can’t remember unfortunately which it was, came over (with a big smile) and got our drink and food orders. She was attentive and extremely sweet. My parents and I all ordered the chicken pipeline enchiladas. YUMMY!! That food came out so fast and piping hot. Impressive! Elias came by a couple of times, once after we were seated and then while we were eating. He was outstanding!! He really went above and beyond to ensure that we were well taken care of and happy. He absolutely restored my faith in this place and in the fact that there are people out there that really care about service. Kudos to him!! He also sent us a couple wonderful desserts to top off our evening. He told us the Tres Leches cake was to die for…he wasn’t kidding! WOW!! My dad and I could not stop eating it…and didn’t. We easily polished that one off. lol And Elias not only comped two of our meals, he ended up taking care of our entire check. Now that was unexpected and great. Thank you, Elias. You’re the bomb and I will definitely be back. And I will definitely get the word out that Hula Hut is a place to visit for not only the view, but the food, AND the service!!
Archive for Restaurant
I bet you had NO idea that last night you had a table of potentially great tippers, considering we all work in the Food & Beverage Industry. I also bet your boss doesn’t know how rude, unfriendly, and ineffective a server you are. When we first arrived, my friend cleaned off the table, and you never paid enough attention to us to notice that there was still garbage on the table from the previous guests. And there sat the coloring book, crayons, and used containers of salsa until we left. Then, we had to ask for service, you never offered it. Lastly, not only did you SNATCH the check presenter from my hands when YOU failed to split my check as I had originally asked, but when you did “correct” it, you actually did it wrong…AGAIN! You never checked on us to see if we needed anything. In fact when the first round of us closed out our checks, we actually requested a different server because of your poor behavior. Lindsay, you should try smiling sometime and even taking care of your guests. It might help you out just a little. But maybe you don’t need the money; the job is just so fun for you that you’d do it for free. I mean, it’s obvious by the way you never once cracked a smile and by how rudely you treated us that this is your dream job. Hmmm…who knows? All I know is that because of you and your horrible service, I probably will NEVER go back to Hula Hut again. There’s a nice view there, but that’s about it. Oh, and one more thing, Lindsay, I’m still waiting on that coke refill.
Thanks for NOTHING,
The following picture is a screen shot of Papi Tino’s music listings for the week on their website:
When I first checked it out, I thought to myself, ‘wow that’s a pretty late show for a Wednesday night.’ But even though I work really early hours, sometimes I’ll make an exception and go out on a “school night” if I’m excited about who’s playing. And I was excited about who was playing. So excited, in fact, that I sent Justin Sherburn a friend request on Facebook so that he could see by looking on my website that I was coming to see him. And to my great pleasure and surprise he actually accepted my friend request AND he sent me a message thanking me for putting him on my website. How cool, right?? Well, even after I suffered through a 45 minute drive in horrible traffic on I-35, I was still greeted with disappointment when I arrived at Papi Tino’s. I spoke to a server about the music for that evening and he told me, “Oh, Justin Sherburn? He’s already done. He plays during dinner service. He started at about 7:30.” I was like, “WHAT?? It says the start time is 10:30 on the website.” He sorta shook his head and smiled and told me he wasn’t surprised. AY!! Come on people!! It’s 2012!! If you have a business it’s super important to be locked into technology. It’s cool Papi Tino’s has a website, but it really SUCKS that they don’t maintain it properly. This is NOT the first time that I’ve experienced issues with a site. In fact, the one thing I’m constantly surprised about is that so many venues don’t even have a website. Kinda blows me away in this day and age. I would’ve liked to hang out at this venue too. It’s a cute little converted house on the East Side that the server likened to Mexican Cantina food. I also really wanted to hear Justin Sherburn perform as I really dug the music I heard on his website. I just wish he would’ve noticed the start time I had listed for his show on my site and corrected me. It would’ve made a huge difference in my night and I would’ve made it on time. But alas, no such luck. And because of my lost opportunity and the late night, I was exhausted at work today and had no energy to go see my show that I had scheduled tonight. *sigh* I may have to find something good for this weekend!!